Frequently asked questions

How much does it cost to be listed?

If you’re already a tenant or a Playyo member, then good news… it’s FREE! Just follow the prompts on the in-take form to submit your information. If you’re not a tenant or a member, no worries – just sign up for either a Gold, Platinum or Multi-Platinum Membership, and you’ll be rockin’ the Casbah in no time.

How does the booking process work?

An interested customer will submit a booking request through the website. You will get a notification email shortly after with the key details, including the date, rate and type of event. You can then either accept, deny or request further information about the booking through your profile page. Once you accept, we’ll send the customer your contact info so you can work out the details. Super easy, right?

What percentage do you take of each booking?

We don’t take a darn thing. You keep 100% of the booking fee. Seriously.

How long does it take for my profile to show up?

We ask that you give us up to 10 business days to proof, process, format and publish your profile on the site. It could be faster, but we’re not making any promises.

Do you guarantee I’m going to get booked?

There are no guarantees in life. We only promise a professional-looking profile page and exposure to potential customers. The rest is up to you, so put your best foot forward.

Why is there a limit to the number of pictures, songs or videos I can upload to my profile?

We only have so much bandwidth and need to keep pages relatively uniform in terms of design. Potential customers want a clear, quick and concise picture of who you are and what you’re about. So upload only your best pics and clips.

Please be aware that we’re currently in the early stages of this endeavor, and we want to see what works. If it turns out that more is better, well then, we might just revise those parameters down the road.

What can I do if I’m having technical issues getting my profile set up?

Reach out to us via the contact page, and we’ll get back to you in a jiff! There are no problems, only solutions!

How do I make changes to my profile?

Send us an email with changes that you want to make and we’ll make them for you.

How do I take my profile down?

If you decide you no longer want to be listed on the site (you know, the band broke up, Jimmy quit, Jodie got married, etc.), just drop us a line through the site’s contact page and we’ll get it handled. However, please be aware that this process may take up to five business days.

How do I go about booking an artist?

You can search the website for artists based on your preference. Once you’ve found an artist you want to hire, simply click the “Book Me” link on their profile page, fill in the required fields and submit the request. The artist will then accept, deny or request further information from you about the gig.

How long after I submit a booking request will I hear back from the artist?

Times will vary, but we ask that artists reply to customer requests within 48 hours. If they haven’t replied within that time, we’ll give them a swift kick in the pants for you… Or we’ll courteously remind them that they have a booking request pending.

What sort of events will your artists perform at?

You name it! The sky’s the limit! Our artists will play everything from bar mitzvahs to baby showers, festivals to funerals, proms to private parties. Each artist’s profile lists which events they will perform at. You can also search the website by event type to get a comprehensive list of artists willing to perform at your type of event.

How much does it cost to book an artist?

Costs will vary from artist to artist. That’s just the way of the world. Check the profile page of the artist you’re interested in to see what their price ranges are for both half-day (four hours or less) and full-day (more than four hours) events. If you’re good with the rate, enter your exact artist budget when you submit your booking request.

Do I pay through the website or pay the artist directly?

You pay the artist directly. We don’t accept any payments.

What if the artist doesn’t show up or I don’t like them?

We pride ourselves in working with artists who are professional, courteous and dedicated to providing you with the best experience. All artists listed on the website are members or tenants, and as such, we’ve become intimately familiar with them and the quality of their work.

That said, we don’t officially endorse any artist, nor are we responsible for their conduct in any way before, during or after the event. We only act as a service to connect upstanding customers like yourself with talented musicians. Similarly, we’re not responsible if the artist’s music or performance does not suit your tastes.

You can gauge an artist’s performance quality and professionalism by checking reviews and rankings left on the site by fellow customers. In addition, you’re encouraged to leave your own review after an artist plays your event in order to help others make informed decisions.

Please familiarize yourself with the terms of our user agreement before booking.

What can I do if I’m having technical issues with the booking process?

Reach out to us via the contact page, and we’ll get back to you in a jiff! There are no problems, only solutions!